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Beauty Training Team Leader

Purley, Greater London, England

£28,000-35,000

Calling all education & training superstars!

An exciting opportunity has arisen for a talented Training Team Leader to join our expanding company and industry leading beauty brand.

Is this you? Are you an ambitious, passionate individual driven by creating and delivering world class training courses? Do you have proven experience in motivating, organising and leading teams of trainers/educators? If so, we want to hear from you now!

 

Purpose of Role:

You will ensure world class Nouveau Lashes Training is delivered to the highest standard in our Southern Academies (Milton Keynes & Purley, more may be opening soon). You will lead a team of experienced trainers, whilst also being instrumental in delivering the training yourself. You will inspire and coach your team on teaching/training techniques along with being great lash artists as well as trainers.

We are so proud of our training content and delivery and keeping this at a consistently premium standard so that any one of your students enjoy the best student experience wherever they attend our training, you will support your team in ensuring the latest training materials, delivery methods, treatment techniques and product and policy guidance is being adhered to.

You’ll be a brand ambassador, driving lifetime loyalty, product and ongoing training sales through your team as an extended sales channel from the classroom.

Nouveau Lashes is the Ultimate Lash Brand and we operate to the highest standards of service excellence, so as the Training Team is often the frontline face of the business, a professional approach is needed in every customer interaction.

 

Key Responsibilities and Accountabilities:

  • Leadership & Development of the Regional Training Team to include:
  • Recruiting effectively in partnership with HR and supporting a strong start and induction
    • Communicate, engage and motivate team to achieve strong results within our values and behaviours
    • Performance Management of Team such as regular one to ones and PDP setting
  • Quality Assurance of Training Delivery
    • Plan and conduct quality assurance for delivery of all training, ensuring standardisation across all relevant sites for all Trainers and all programmes
    • Regular observation of all trainers, standardised recording of results and constructive feedback and direction delivered after each
    • Advise and report to Head of Product and Training of any areas of issue in training and products
    • Take personal responsibility to roll-out new training and product developments in conjunction with the Training Development and Change manager to ensure consistent delivery across the region
    • Create workshops and regular meetings to ensure agreed processes and standards are adhered to by all members of the team
    • Deliver world class training and ongoing technical support to trainees in line with agreed standards and frameworks
    • Feedback ideas for development and improvement of all training delivery or course material via the Training Development and Change Manager
  • Product Testing and Development, feeding in any insight, support and suggestions to the Product Development Team
  • Maximising all opportunities to drive sales income from courses, products and services
  • Deliver Service Excellence and be there for our customers and each other

 

About You - Our Ideal Person:

  • A motivational and inspirational leader who is adept in organising and upskilling their team of trainers / educators
  • Experience in creating and delivering world class training to groups of up to 15 people
  • Qualified in training /education (AET, PTLLS for example)
  • Experience of working with Nouveau Lashes products and techniques e.g. trained in one or more of our courses (LVL, SVS, Extend, etc) although not essential as full training will be given

 

Benefits of the Role - we will offer you:

  • A competitive salary between £28,000 to £35,000 DOE.
  • Discounted Products and Treatments
  • Exclusive access to Perkbox a flexible discounted benefits scheme
  • Based at our London Academy (Purley), however there will be regular travel to other academies such as Milton Keynes. (Travel expenses covered)
  • Training & development to succeed in your role
  • Opportunity to be part of a high performing team within of a fun and forward-thinking business

 

About Us:

Nouveau Lashes is a growing beauty brand, THE ULTIMATE LASH BRAND, providing world class training and pioneering innovative products, services and treatments.

Our treatments range from 5 minute express strip lashes to the more luxurious volume creative lash extensions and the amazing exclusive LVL Enhance treatment we have developed. It is important we have a clear new customer acquisition strategy as the Lash Market grows from strength to strength and we aim to dominate more of a share as ultimate market leaders. We work with some amazing brands as our Key Accounts such as Regis, Saks, Bannatyne, Virgin, Gleneagles and many more.

We foster a work hard play hard culture with a spirit of fun, professionalism and passion for all that we do.

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