International Distributor Support

West Yorkshire, West Yorkshire, England


Calling all Business Support superstars!

An exciting opportunity has arisen for a dynamic and enthusiastic customer focused individual to join our expanding company and industry leading beauty brand.

Is this you? Are you an ambitious, passionate individual who could add value to the way we support our clients and external stakeholders? Could you work with and support our Domestic & International Distributor Accounts with a proven experience in B2B Customer Service? If so, we want to hear from you now!


Purpose of Role:

Reporting to the International Business Development Manager; the main purpose of this role is to provide sales, service and administrative support for our International and UK Distributors. As the first port of call for these high value accounts you will ensure we give customer experience that is befitting our name and reputation as the Ultimate Lash Brand. You’ll help service their product orders, up sell where you can and ensure we deliver on all their day to day needs. We also provide sales and service to salons across the globe in countries that we don’t have a distributor.


Key Responsibilities and Accountabilities:

  • Deliver Service Excellence to our international distributor accounts:
  • Handling day to day telephone and email enquiries resolving any issues, supporting any day to day needs
  • Processing Product Orders via telephone, e-mail or Purchase Order, upskilling and cross selling wherever possible
  • Outbound client liaison for promotional products/sales events/cascading any changes
  • Liaising with the warehouse to ensure we execute all orders on time, correctly and in full
  • Provide sales, service and administrative support to meet internal and external customer needs:
  • Support any events or presentations, collating bespoke materials as and when required
  • Maintain/order samples/kit products
  • Completing training administrative tasks on CRM/Magento
  • Data Cleansing on our CRM/Magento and keeping all account notes up to date
  • Supporting trainers ensuring patch tests/manuals and confirmation emails are issued prior the training
  • Creating new accounts on CRM/Magento and applying any bespoke pricing matrix
  • Daily record keeping on the sales and monthly sales and discrepancy reports
  • Manage Salon Finder data received from distributors
  • Awareness of brand protection
  • Any other support required including provide leave cover for colleagues within the team


About You - Our Ideal Person:

  • Effective communication skills, both written and verbal
  • Committed to delivering great customer service
  • Candidate having worked in similar role in a fast-paced sales office
  • Commercially aware – understand our customers are business customers too
  • Extremely well organised, able to structure your time autonomously to get the job done
  • Build trust, values others, develops relationships and demonstrates high integrity
  • Goal driven and applies personal pressure to achieve timely quality results
  • Feels responsibility to the brand; to protect, nurture and build it
  • Ability to deal with ambiguity
  • IT Literate, good working knowledge of Microsoft Office in particular excel
  • Previous experience of CRM or Magento would be an advantage but not essential
  • Infectiously passionate, and a love for the beauty industry would be an advantage


Benefits of the Role - we will offer you:

  • A competitive salary which be dependent on your experience; ranging from £16,000 to £17,000
  • Discounted Products and Treatments
  • Exclusive access to Perkbox a flexible discounted benefits scheme
  • Based at our Head Office in South Elmsall, Yorkshire
  • Training & development to succeed in your role
  • Opportunity to be part of a high performing team within of a fun and forward-thinking business


About Us:

Nouveau Lashes is a growing beauty brand, THE ULTIMATE LASH BRAND, providing world class training and pioneering innovative products, services and treatments.

Our treatments range from 5 minute express strip lashes to the more luxurious volume creative lash extensions and the amazing exclusive LVL Enhance treatment we have developed. It is important we have a clear new customer acquisition strategy as the Lash Market grows from strength to strength and we aim to dominate more of a share as ultimate market leaders. Our products and treatments are currently on 45 countries.

We foster a work hard play hard culture with a spirit of fun, professionalism and passion for all that we do.


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