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HD Brows Elite Trainer - Bristol, London, Leeds, Liverpool, Milton Keynes, Glasgow

United Kingdom, United Kingdom, United Kingdom

EXCITING OPPORTUNITIES WITH HD BROWS! 

 

Overview:

Our continuous growth means that we often have vacancies in each of our academy regions, fairly regularly. This advert has been created to give interested candidates a place to register their interest for when such a role arises in their locale.

If you are interested in becoming a trainer with HD Brows, please feel free to get in touch via this advert, submitting your CV and emailing 5 before & after photographs of your brow treatments to HR@HDBrows.com. Please also remember to state which of our academies you are applying to / are closest to, as this will help us to quickly identify which roles you may be suitable for.

For reference, our academy locations are as follows; Leeds, Glasgow, Milton Keynes, Bristol, Liverpool & South London. 

Once shortlisted, we will then be able to contact you as and when opportunities arise! 

 

Overall purpose of role:

As a HD Brow Trainer, you’ll be delivering world-class training and ongoing technical support to the trainee brow technicians who enrol in our academies.

This is no ordinary teaching role. HD trainers enjoy lots of variety – from classroom work to salon support visits, and from product and training development to exciting opportunities for international travel.

We operate to the highest standards of service and excellence, so we expect you’ll have a professional approach to everything you do too – especially since you’ll be the face of our business.

You’ll be the kind of person our students aspire to be, a real people-person and a fantastic brand ambassador – someone capable of inspiring our graduates to a lifetime of loyalty to HD Brows..

Become part of our respected and supportive beauty family (whether part- or full-time), and you can expect a fulfilling career with a salary that truly reflects your abilities, along with generous discounts on our professional products and more.

 

Responsibilities:

TRAINING DELIVERY:

You’ll provide world-class training and ongoing technical support to HD Brows trainees in line with our agreed standards and frameworks

  • Ordering all the stock you need for your regional training kit (through agreed channels), ensuring you have everything you need in time for every class, following all treatment protocols and company standards
  • Preparing and setting up all presentations and workstations at least 15 minutes ahead of every course’s start time, ensuring you’re free to interact with students as they arrive
  • Providing top-quality training to agreed standards, using our approved training materials and lesson plans
  • Engaging and encouraging students to be the best they can be, coaching and assessing them, and giving appropriate ongoing feedback
  • Completing all the required paperwork and returning it to the Training Manager within agreed timescales
  • Issuing course kits, checking their contents with each student, recording any discrepancies or missing items and returning the relevant paperwork
  • Supporting students in completing their case studies, guiding them through creating their portfolio and supporting their ongoing development
  • Ensuring all training kit is removed from the regional centre and maintained in a good condition
  • Reporting any issues that may arise in the regional centre to the Regional Training Manager, particularly any problems with the standard of facilities, access etc.
  • Ensuring regional training centres are left in a tidy and orderly manner, stock-checking for future course requirements and following set procedures

 

TRAINING DESIGN & STANDARDS:

You’ll feed in ideas for the development and improvement of our training delivery or course material via the Training Standards Manager

  • Suggesting ideas for change using our centrally agreed processes via the Training Line Manager
  • Ensuring no changes are made locally on an ad hoc basis or based upon personal opinion, and that you adhere to our change-management processes, which are directed by the Training Standards Manager
  • Advising your Training Line Manager of any training issues
  • Being a point of reference and support for technical expertise, which may include the development of other colleagues
  • Taking personal responsibility to keep up to date with changes in training, ensuring all your own course material is the latest version

 

SALES IN TRAINING:

You’ll make the most of all opportunities to drive sales income through the courses, products and services you deliver

  • Maximising sales opportunities by proactively addressing all leads/enquiries you receive in the training environment in the most appropriate manner, whether face to face, online, by email or telephone
  • Processing transactions accurately to agreed procedures and in a timely manner
  • Maximising course attendance and generating repeat custom
  • Identifying opportunities to grow continuous customer relationships, escalating bigger accounts to the Sales & Service Manager
  • Promoting products and showing existing customers how we can help grow their business
  • Promoting our partner companies/brands and passing leads to relevant specialist teams, whilst ensuring no conflict of interest by either recommending or criticising any competitors

 

SERVICE

You’ll deliver service excellence and be there for your customers and colleagues

  • Delivering service excellence and aiming to meet customer needs every time – using trust, need, solution, close
  • Handling queries and delivering on promises to a high professional standard, within our agreed service levels/timescales
  • Ensuring all data is captured in line with our agreed procedures and CRM systems
  • Resolving any complaints within agreed timescales
  • Ensuring quality standards are established and maintained throughout the training site and materials and resources are in the right place at the right time, and lunch and refreshments are arranged/provided

 

WORKING TOGETHER:

You’ll work with all our other business functions, especially our sales & service teams, marketing, HR, finance and warehouse

  • Liaising with each business area as your first point of contact, agreeing interdependencies and sharing feedback
  • Sharing knowledge and best practice
  • Contributing ideas and giving feedback on the Train the Trainer Facebook Group
  • Working together to improve processes, efficiency and service for the good of the business

 

DEVELOPMENT:

You’ll develop your own skills and product and course knowledge through personal development/coaching and be aware of any changes in our business, our industry and our competitors.

  • Keeping product/course knowledge up to date, referring to resources like FAQs on Basecamp, registering on all relevant social media, researching competitors, shadowing, training etc
  • Seeking course coaching/feedback
  • Supporting and developing product knowledge in others as part of your Trainer role
  • Seeking development such as PTLLs and other training or industry-related professional development

 

About Us:

High Definition, founded in 2008 is a pioneering & award-winning British luxury beauty brand encompassing a complete range of professional training courses, specialised treatments & premium beauty products. Previously known as HD Brows, professional training & education are the foundations of the group, with the brand offering courses in Eyebrow Shaping & Make-up Artistry from its elite training academies in Leeds, Glasgow, Milton Keynes, Bristol. Liverpool & Ireland.

High Definition Brows is voted the number-one salon brow treatment in the UK & has more than 10,000 official stylists, working in over 2,000 salons. In 2014, we expanded our offering, launching our signature make-up range, now available in over 600 UK salons.

High Definition is owned by Karen Betts who has a wealth of other UK beauty businesses with a growing UK & global market share. Karen is renowned for her entrepreneurial spirit & industry expertise as one of the market leading beauty education & products suppliers & is also Director of Nouveau Lashes, Nouveau Beauty Group & Karen Betts Professional.

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