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Beauty Scheduler / Coordinator

West Yorkshire, West Yorkshire, England

£16,000-18,000

Calling all Coordination and Scheduling superstars!

Looking for your next challenge & fancy working for one of the UK’s best-known professional beauty groups?

An exciting opportunity has arisen for a talented Training Scheduler to join our expanding company and industry leading beauty brand.

Is this you? Do you have exceptional administration and co-ordination skills and are able to work under pressure in a busy office environment? Do you have previous experience in a coordination / scheduling job role? If so, we want to hear from you now!

 

PURPOSE OF THE ROLE AS TRAINING SCHEDULER:

Reporting to the Nouveau Lashes Sales & Service Manager, the main purpose of this role is to coordinate our trainers and training courses; to act as the first line support for all day to day Nouveau Lashes training operations in order to maximise profitability, training and service excellence. You will need to operate to the highest standards of service & excellence as the Training Team is often the face of the business, so a professional approach is needed in every customer interaction.

 

 

KEY RESPONSIBILITIES:

  • Book, schedule and co-ordinate trainers with training dates ensuring that CRM conformity
  • Book, allocate and co-ordinate training venues with a view to ensuring best value and quality for the company
  • Ensure CRM calendar is up to date 
  • Organise any travel and accommodation requirements for trainers for courses in line with expenses policy adopting a cost-effective approach
  • Prepare class materials using checklists to ensure all resources are correct
  • Support and implement any amendments to course materials, course confirmation letters, terms and conditions etc.
  • Ensure that all resource stocks are replenished and checked on a regular basis with Warehouse so that stock levels do not run low
  • Ensure that all confirmation letters are emailed to learners in a timely manner and all details are correct
  • Co-ordinate the safe return from Academies of class materials to ensure that any queries are sorted promptly
  • Tag qualified student on CRM and add information to Salon Finder in a prompt manner
  • Ensure that all certificates are sent out within 10 working days of training taking place.
  • Co-ordinate the case studies process by collating information from learners, updating spreadsheets and liaising with trainers to ensure that timescales are not exceeded
  • Handle queries, complaints and deliver on promises within service levels/timescales agreed to a high professional standard
  • To carry out duties under minimal supervision and in line with our policies and procedures as outlined in employee handbook and process journey manuals 

 

KEY SKILLS & TECHNICAL KNOWLEDGE REQUIRED:

  • At least 1 year of relevant experience in an administration support role
  • Strong communication and interpersonal skills
  • Well organised with sound planning ability
  • Mature, credible and comfortable with change
  • Strong planning, organisation with problem solving skills and the ability to learn quickly
  • Experience of CRM, Magento & Microsoft Office packages (Desirable, not essential)

 

WHAT WE WILL OFFER YOU:

  • A competitive salary, relevant to experience and skill set (between £16 - 18,000)
  • Discounted Products and Treatments
  • Exclusive access to Perkbox; a flexible discounted benefits scheme
  • Free Parking
  • Free Tea & Coffee all day, everyday
  • Childcare Voucher / Workplace Nursery support
  • Based in a fun sales team environment at our bespoke fit-out Head Office in South Elmsall, Yorkshire. 9am to 5.30pm, Monday to Friday.
  • Opportunity to be part of a fun and forward-thinking business, which is passionate and supportive of Employee Learning & Development

 

ABOUT US:

Nouveau Lashes is a growing beauty brand, THE ULTIMATE LASH BRAND, providing world class training & pioneering innovative products, services & treatments.

Our treatments range from 5-minute express strip lashes to the more luxurious volume creative lash extensions & the amazing exclusive, self-developed LVL Enhance treatment. It is important we have a clear new customer acquisition strategy as the Lash Market grows from strength to strength & we aim to dominate as ultimate market leaders. We work with some amazing brands with Key Accounts such as Regis, Saks, Bannatyne, Virgin, Gleneagles et al.

We foster a work hard play hard culture with a spirit of fun, professionalism & passion for all that we do.

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